Getting in touch

Visit our main site

Our reviews

Here's what customers say...

We encourage you to be open and honest. We don't edit reviews so you'll see it all here. There's more 'good' than anything else, but we're only human and our ears are always open. 

 


End of contract

The service is good, the live chat work quite well. The bill service is a bit to slow and not regul ...

Read full review

By Oscar

Comments (1)

Great service

I needed to change the name on my account and get a statement sent to me via post, which I did via L ...

Read full review

By Amanda Greenwood

Comments (1)

Online chat

Kaye was very helpful this morning. Very fast, direct and knew exactly what to do on my request. Th ...

Read full review

By Mohammed Gumel

Comments (2)

New setup

Had to contact Live chat twice as firstly my title was Mrs not Mr which was changed straight away. T ...

Read full review

By Scott Graham

Comments (1)

New customer

Just set an account up and done this via the chat on line service. Well done Rebecca for the first ...

Read full review

By Sarah G

Comments (1)

Meter reading and bill

Spark energy fitted a new meter about two months ago and we still don't know how much our bill is to ...

Read full review

By Maria Duma

Comments (1)

Great support

Just wanted to say thanks so much for the provided support. Great agent, quick response, accurate an ...

Read full review

By Robert Szutko

Comments (2)

Finally...a customer service advisor that has helped!

In general I do not rate spark at all! The call wait times are atrocious and then most of the custo ...

Read full review

By Danielle Archer

Comments (1)

Was good

The bill was good last year but this year every thing is change in the bill. it become is very expen ...

Read full review

By Khaled

Comments (1)

Amending a dd

Great service, Danielle B worked out that I was paying a fraction too much on DD, she amended my DD ...

Read full review

By Varinder Virdee

Comments (1)

Need help?

You can chat to one of our advisors right now.

Chat to an advisor
×