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Our reviews

Here's what customers say...

We encourage you to be open and honest. We don't edit reviews so you'll see it all here. There's more 'good' than anything else, but we're only human and our ears are always open. 

 


Live chat service

Great service and saved queuing on the phone. I have a speech problem so this helps me immensely. Ev ...

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By Robert Williams

Comments (1)

Very nice service

The service was very precise and provided all the answers I needed.

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By Joseph Michell

Comments (1)

Thank you, you are brilliant!

I had a problem and I contacted Kaye via the live chat. She was efficient, friendly, understandin ...

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By Diana Dimitrova Raguina

Comments (1)

Gas and electric

Very helpful service from rebecca, bill was a bit confusing

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By Ricky

Comments (1)

Great chat service

Excellent service yet again with the chat facility. They advisers are always happy to help and go th ...

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By Leanne Salt

Comments (1)

Customer service

This is the fourth time I have contacted you and everytime I have great service. This time in parti ...

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By David Turner

Comments (1)

Moving house

Very quick, efficient and courteous. A pleasure. Thank you

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By Adrian Hamer

Comments (1)

Lost meter key

I moved into a new property where the meter key was missing with low credit on the Box. I spoke with ...

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By Shane

Comments (1)

Online chat support is first class

I had a query about the last actual meter reading at my new flat and got an immediate and very helpf ...

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By Sarah Ann Lambeth

Comments (1)

Frustrating service

As a general point, I have to say that I find your customer service really poor - I was set up with ...

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By David Farrar

Comments (1)

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