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Our reviews

Here's what customers say...

We encourage you to be open and honest. We don't edit reviews so you'll see it all here. There's more 'good' than anything else, but we're only human and our ears are always open. 

 


Helpful assistant

Advisor Kaye was very helpful throughout our chat and helped me with many things, brilliant at their ...

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By Murray White

Comments (1)

Complaint reference: c00293040

Unfortunately I had cause to raise a formal complaint following an excessive delay in closing my acc ...

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By John Humphrey

Comments (1)

Great service

Very happy with live chat service.

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By Nuno Lopes

Comments (1)

Direct debit and account management query

I spoke with Danielle over your live chat platform, and she was very professional and helpful. I ...

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By Helena Picarra

Comments (1)

Excellent customer service

Antonia could not have been more helpful in resolving my query. She took the time to call me back wh ...

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By Amrita Hurley

Comments (1)

End of contract

The service is good, the live chat work quite well. The bill service is a bit to slow and not regul ...

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By Oscar

Comments (1)

Great service

I needed to change the name on my account and get a statement sent to me via post, which I did via L ...

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By Amanda Greenwood

Comments (1)

Online chat

Kaye was very helpful this morning. Very fast, direct and knew exactly what to do on my request. Th ...

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By Mohammed Gumel

Comments (2)

New setup

Had to contact Live chat twice as firstly my title was Mrs not Mr which was changed straight away. T ...

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By Scott Graham

Comments (1)

New customer

Just set an account up and done this via the chat on line service. Well done Rebecca for the first ...

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By Sarah G

Comments (1)

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