Meet our customers. They'll tell you what it's like to be with Spark.
If you've just moved into your new home or you're thinking about switching, we thought you'd like to see what our customers have to say. Here you'll see 100% genuine customer reviews about Spark Energy. They’re open, unedited and honest.
To give you a 'five star' service we need to know what matters to you most, and how you think we're doing. We want you to be so happy that you'll recommend us to your friends and family.
A 'five star' service
We'll aim for 'five star' ratings in these areas:
Customer service; Clear, accurate bills; Complaint handling; Value for money and Energy saving advice.
We use Which? survey methods to compare against other suppliers to make sure we're up there with the best.
Having happy customers
We'll invest in regular customer research
Every three months we'll run a satisfaction survey with all of our customers so you can tell us what you think.
We'll always use this, and our review site to help shape our business today and in the future.
Telling friends and family
Our most important measure of success
We want you to be so happy that you’ll recommend us to your friends and family.
Once a year we’ll ask you how likely you are to do this, and this will be our most important measure of success.
Our Customer Charter pulls this all together along with any other feedback we get. Here we'll explain our plans for the year ahead so you can see what we're doing to achieve a consistent 'five star' service.